You can pay on the site using:

• Credit or debit card - Visa, Mastercard, Diners, Discover and American Express (USD only).
• PayPal (if available in your region)
• Apple Pay (if available in your region)

Payment can also be made via Gift Certificate, however Gift Certificates are only issued for marketing purposes and cannot be purchased as yet.

You will receive an email when your order has been processed, this will include the tracking number for your order, your courier and a trackable link.

US orders are shipped with UPS or USPS. Click HERE for UPS tracking or HERE for USPS tracking.

UK orders will be shipped with Yodel. Click HERE for Yodel tracking

Orders placed to France, Italy, Austria, Spain, Belgium, Germany, Switzerland and The Netherlands will be shipped with Chronopost. You can track your order HERE

All other orders are shipped with DHL. You can track DHL deliveries HERE

If you track your order immediately after receiving your email, you may receive an error message, please wait up to 24 hours and try again for your tracking details to generate online.

Unfortunately cancelation requests cannot be always be accommodated. We will try our best to assist but after a certain stage of order processing it can no longer be canceled. We aim to ship orders as fast as we can so although you may message us immediately after placing your order, unfortunately it doesn't always guarantee cancelation. The cancelation request has to be reviewed and the request is sent to our warehouse processing team.

If you would like to attempt cancelation of an order, please send us the Order Number to be cancelled and include the message: Please Cancel My Order. This will help us prioritise your email. You can do this via the CONTACT US form below or email us at frenchkisscosmeticscompany@gmail.com

At French Kiss Cosmetics we define vegan friendly as products that do not contain any animal derived ingredients or animal by-products. We can confirm that all French Kiss products and ingredients have not been tested on animals. These products are safe for sensitive skin but discontinued all use if you have an allergic reaction or sensitivity and get in touch with us.

If you paid via Apple Pay or PayPal, please check the email address associated with your Apple Pay / PayPal account as this is most likely where your confirmation email was sent to. 

If the email address that you entered at check out is correct, please check your junk and spam folders. If it's still not received after 4 hours of placing your order, please use the CONTACT US section and provide us the order details so we can look into this for you. 

If any items in your order have been received in an unsatisfactory condition, please let us know within 7 days of your order being received. Please send your order number, and clear photos of the damaged item alongside your pack slip using the CONTACT US section. Please contact us using the email address associated with your order.

Please note we cannot consider cases reported after 7 days of the receipt of your items. Please do not dispose of the items as you may need to return them for the case to be resolved